We currently operate in Plettenberg Bay only

Click CONTACT US and we will call you back to setup a viewing of your property. We will guide you through the process from there.

Once your property is “guest ready” we will take professional photographs. We receive the photos 24 hours later and have you up and running within 7 business days.

We are used to taking over existing Airbnb listings. We will happily manage any existing guest bookings and incoming guest communications, as long as we can get the right access to your property & listing in the right time frame. We create new booking channel listings linked to our property management system. Once you sign up with us, all of your existing and future bookings will be hosted by TWO KEENS for our agreed hosting fee.

Our listings usually take 3-5 guest bookings to ramp up. Due to the seasonal nature of the vacation rental market, this can vary depending on the time of year.

Your home should be available for vacation rentals for a minimum of 6 months of each calendar year. This makes it worth our while to devote time to marketing and establishing it’s online profile. It also ensures that your place features more prominently in online channel search results.

Your property needs basic items that guests expect in a modern vacation rental. We’ve summarised these below for you. If you don’t have all of these, let us know and we can purchase them and charge you during the on-boarding stage. 

• Uncapped WIFI & Smart TV
• Smart TV or TV with DSTV
• Back-up power solution for loadshedding preparedness – minimum back-up of WIFI, TV and lights. 
• Safety & Security: Either an alarm system or burglar bars and security doors / shutters on openings.
• Bedroom & Bathroom Essentials: 2 x sets of linen and towels for all bedrooms / bathrooms.
• Kitchen Appliances: Toaster, kettle, microwave, bin, cutlery, plates, bowls, cups, glasses, pans, pots, coffee plunger or machine.
• Hair dryer
• Clothes rack
• BBQ (Gas or Charcoal)
• Iron & ironing board, mop & bucket and vacuum cleaner
• Fans for Summer & Heating (or Fireplace) for Winter
• Comfortable seating for the maximum guest capacity of your property.

It’s best practice that items of high monetary or sentimental value be removed from your home for safe keeping and peace of mind. You may leave other personal belongings in the home provided they are stored & locked away and leave sufficient space for guests to unpack their belongings. We suggest that you leave décor and some personal touches in the home as these help create a welcoming environment, however, please remove all personal photos.

We list across all major booking platforms including: 

• Airbnb, 
• Booking.com, 
• Homes & Villas by Marriott Bonvoy, 
• Lekkeslaap, 
• Google Vacation Rentals & 
• Two Keens direct booking website (www.twokeens.co.za/stay-with-us) 

We are active on social media and other local, South African channels to attract potential future guests.

Choose from one of our Hosting Options and then contact us for an estimate tailored to your needs and property.

We pay all of our clients on the 20th of every month for all bookings that checked in during the previous calendar month. For example, on 20 June we pay our clients for all bookings between 1 May – 31 May.

We are registered property practitioners with the PPRA and our agency adheres to a strict code of conduct. Funds are administered through a Section 54 (1) Trust account and our agency's FFC (Fidelity Fund Certificate) is available for viewing on request.

We won't charge you for minor maintenance tasks such as changing a light bulb or delivering something to your property. If it needs a handyman or specialist, you'll only pay their fee; there won't be any additional cost from us. Our revenue comes from paid stays, not property maintenance expenses.

Your home is yours to use whenever you like. We would only charge you for check-out cleaning & laundry services after your departure.

We will provide you with access to our Owner Portal where you will see your booking calendar, occupancy, average nightly rate and your revenue for the period.

No. The guest pays a cleaning & laundry fee with their booking. You would only pay for departure cleaning for your own personal stays or pre-arrival cleaning when there has been a longer period of no bookings in your place.

The owner pays for general or deeper cleaning. Some owners have their own domestic cleaner that cares for this on a schedule. Alternatively, we can offer a deeper clean of your home every 6-8 weeks. In the rare event of no guest bookings for 3 weeks or more, we schedule a quick pre-arrival clean, for the owner's account, before the next confirmed booking. This is flexible depending on the needs of your property.

Generally, guests prefer “contactless check-in” and the majority of our reservations are handled on this basis. We keep regular contact with the guest via phone and messaging to ensure their smooth arrival and departure.

We can refer you to a very talented (and reasonably priced) interior decorator.

Yes, we can. We have a network of external suppliers who will provide a quotation for supervised repairs and maintenance.

Our housekeeping and meet & greet team are trained to identify any signs of obvious and substantial damage to your home, and then alert this issue to your property manager. We then proceed on a case-by-case basis, depending on the severity of the damage. We would always advise however, that owners should expect some light wear and tear and encourage you to look into short letting insurance options. In addition, we also recommend locking away items of value that you want to protect.

No, we only offer a full hosting service. We provide a better guest experience if we exclusively host your property. From experience, mixing responsibilities between TWO KEENS and the owner leads to communication challenges and lower response rates to guest enquiries – all of which affects the guest ratings that your home receives. In addition, we are confident we can achieve a higher income for our owners when we are able to manage your listing, calendar, rates and other parts exclusively.

No, owners do not have access to channel accounts, like Airbnb & Booking.com. All listings are created on TWO KEENS professional channel hosted accounts. 

This is a common question and there is no one-size-fits-all answer. There are many variables that go into pricing a home including size of the home, number of beds, maximum number of guests, neighbourhood, competition in the area, monthly costs, furnishings etc. We are happy to provide you with revenue projections for your home. Please visit: Contact Us.